Holy cow! I was just looking at my profile over at the WordPress support forums. I’ve participated in over 6100 support threads. To me, that’s a really big number. Yep, I’m tooting my horn.
And oh yes, I’m well aware of folks with lots more (/waves to moshu) But hey, this is me…
I’ve been insulted, called names, ignored, stalked* and all sorts of fun stuff. Yet I keep coming back. I’m not even sure what the motivation is anymore. I used to love to see someone respond with a “hey, that worked” or even a “thanks” but that’s not it so much lately. Now it’s just cool to see them get a blog going.
Or, even more exciting, to seem them come back later answering questions instead of (or along with) asking.
I had some other thoughts on support a few months back. Even had a nice “attack” comment left if you’re curious.
*Stalked – no really! I’ve had folks send emails to every account they could find, linkedin invites, phone calls (that was creepy…) and, of course, blog comments on many/multiple posts here. Digitally stalked, but still. Ugh.
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June 12th, 2007 
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OK so maybe I will take up your challenge to go from being a question asker to also being a questions answerer as well. Do you have any suggestions Chris on how to best manage being support-er?
Hi Leah. Tell you what, I think your comment has just inspired a new blog post in the near future
Number one thing to best manage being a supporter? Patience. No doubt about it and something I think everyone struggles with from time to time.
More to come…
… or I could link to the codex article titled, “Support Forum Volunteers” and call it good for now.
That’s actually a good one to read.
Hang out in the forums. Read threads. After you do that for a bit, you’ll start picking up on the ones you know. Answer those.
Almost every time I go through forums, I learn something new.
Thanks for the pointer to the article in the codex. Maybe a good place to start being a good WP support person is by reading the codex
See you in the forums Chris
Well, I say congratulations on your 6100! I remember installing my first WordPress on my server two years ago and hitting a huge problem with permalinks. Guess who responded? Yup, ever since then, I have been subscribed to your blog, first by RSS feed, then by email notification. ( a very cool feature I incorporated)
I have been watching your every move! (muhahhahahah) If that qualifies for stalking,,,,hehheh.
Hrmmm LinkedIn,,,,hadn’t thought of that one yet.
In any case, you do a great job for those of us getting started, keep it up!!!!
-Rob
Rob – Thanks for the kind words.
6100? Woah!
Man, don’t think I’ve written that many lines of anything ever.
I’ll shop here for all my future WP needs. Definitely. Bookmarked!
I can’t even think of 6100 questions about anything that I could answer, very impressive
Thanks folks! Fortunately, that 6100 includes a lot of the same topics lots of times.