Solo Technology

Holy cow!  I was just looking at my profile over at the WordPress support forums.  I’ve participated in over 6100 support threads. To me, that’s a really big number.  Yep, I’m tooting my horn.

And oh yes, I’m well aware of folks with lots more (/waves to moshu)  But hey, this is me…

I’ve been insulted, called names, ignored, stalked* and all sorts of fun stuff.  Yet I keep coming back.  I’m not even sure what the motivation is anymore. I used to love to see someone respond with a “hey, that worked” or even a “thanks” but that’s not it so much lately.  Now it’s just cool to see them get a blog going.

Or, even more exciting, to seem them come back later answering questions instead of (or along with) asking.

I had some other thoughts on support a few months back.   Even had a nice “attack” comment left if you’re curious.

*Stalked - no really!  I’ve had folks send emails to every account they could find, linkedin invites, phone calls  (that was creepy…) and, of course, blog comments on many/multiple posts here.  Digitally stalked, but still.  Ugh.

9 Responses to “Over 6100 Served”

1. Leah Maclean on June 13th, 2007 12:08 am
   

   OK so maybe I will take up your challenge to go from being a question asker to also being a questions answerer as well. Do you have any suggestions Chris on how to best manage being support-er?

2. Chris on June 13th, 2007 9:06 am
   

   Hi Leah. Tell you what, I think your comment has just inspired a new blog post in the near future

   Number one thing to best manage being a supporter? Patience. No doubt about it and something I think everyone struggles with from time to time.
   More to come…

3. Chris on June 13th, 2007 10:54 pm
   

   … or I could link to the codex article titled, “Support Forum Volunteers” and call it good for now.

   That’s actually a good one to read.

   Hang out in the forums. Read threads. After you do that for a bit, you’ll start picking up on the ones you know. Answer those. Almost every time I go through forums, I learn something new.

4. Leah Maclean on June 13th, 2007 11:01 pm
   

   Thanks for the pointer to the article in the codex. Maybe a good place to start being a good WP support person is by reading the codex

   See you in the forums Chris

5. rmullins on June 14th, 2007 8:17 am
   

   Well, I say congratulations on your 6100! I remember installing my first WordPress on my server two years ago and hitting a huge problem with permalinks. Guess who responded? Yup, ever since then, I have been subscribed to your blog, first by RSS feed, then by email notification. ( a very cool feature I incorporated)
   I have been watching your every move! (muhahhahahah) If that qualifies for stalking,,,,hehheh.

   Hrmmm LinkedIn,,,,hadn’t thought of that one yet.

   In any case, you do a great job for those of us getting started, keep it up!!!!

   -Rob

6. Chris on June 14th, 2007 8:46 am
   

   Rob - Thanks for the kind words.

7. Steven on June 15th, 2007 12:57 pm
   

   6100? Woah!

   Man, don’t think I’ve written that many lines of anything ever.

   I’ll shop here for all my future WP needs. Definitely. Bookmarked!

   

8. Sarakastic on June 15th, 2007 4:23 pm
   

   I can’t even think of 6100 questions about anything that I could answer, very impressive

9. Chris on June 15th, 2007 8:43 pm
   

   Thanks folks! Fortunately, that 6100 includes a lot of the same topics lots of times.

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