Here’s a taste of what’s going to be announced tomorrow by the CrossLoop folks on their blog:
Nice new features! I’m especially looking forward to giving the File Transfer a trial.
I need to go find an excuse to give this a try (Hey, contact me if you see this tonight [7/9/07] and want to give it a shot with me. I’ll be online shortly).
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July 9th, 2007 
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Looks interesting… but it requires download and installation – not easy for novice users. Perhaps it’s good tool to support mom or friends, but for professional support I recommend Techinline Remote Desktop – the easiest remote support tools I’ve ever seen.
It works on any Windows and needs just a browser to run. No downloads or installs.
Well, you may have a point. I’m not a shill for CrossLoop, but it’s pretty easy program to download and install.
I hadn’t heard of the one you suggested — will have to give it a try.