Solo Technology

I’ve been using Mozy at home for quite some time now. Generally been quite pleased with it. (that’s an affiliate link, btw)

I just noticed that none of my machines have had a successful backup for about a week now. Always end up with a “ConnectionError3.” Rebooted machines, power-cycled my firewall/router and disabled software firewalls. No difference.

Anyone else that uses Mozy have similar issues? I suppose I’ll have to break down and email tech support soon.

7 Responses to “Mozy Issues?”

1. Steve French on August 22nd, 2007 5:44 am
   

   My backups have been running fine. I’m using MozyPro but I assume they use the same infrastructure.

   Also, they have a new email notification service that sends a daily status report of all of our backups - very nice!

2. Chris on August 22nd, 2007 5:08 pm
   

   Hi Steve, I’m also a MozyPro user. Been using it for a couple months at the office. I’m generally a big fan, but have had a few “challenges”. The support guys all know me and (I’m happy to say) are all quite helpful and friendly.

   I too love the email notifications.

3. Ryan on August 23rd, 2007 9:20 am
   

   I’ve gotten that before too. Mozy offers a possible solution on their website that worked for me and might work for you.

4. Chris on August 24th, 2007 7:58 am
   

   Ryan - thanks for the link. After over a week of that error (and countless retries!), I’m pleased to say that it all started working late last night.

   

5. Kirk Wilson on August 25th, 2007 2:46 am
   

   I have had the Mozy ConnectionError3 for the last three days. Sent email to mozy support two days ago and have not heard anything back except for automated replies.

   They have been responsive in the past but so far their support has been non-existent.

6. Ralph G on August 27th, 2007 6:45 pm
   

   I have had the same problems for 8 days now. I sent a note to Mozy support yesterday but haven’t heard anything back yet. I’ve dowloaded the latest version and rebooted my PC, but still no luck.

7. Chris on August 27th, 2007 10:00 pm
   

   Hey Kirk and Ralph - The support fellas seem awfully busy these days.

   If you’re a paying user, I wouldn’t be shy about resending a note after a couple days of no response. A bit harder to pester so soon if doing the free version, but still… there’s gotta be a line somewhere.

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